Difficult to Reach Costco Travel
Good communication is one of the most important factors when working with a travel agent.
Sometimes you can call and reach a Costco Travel agent immediately. Other times, it can be downright hard. What good is a travel agent if you cannot reach them?
If you are booking a new reservation, you can chat with Costco Travel reps through their website. However, if you already booked and need to make changes, you cannot chat with an agent online. There is also no way to email Costco Travel for service.
Your only option is to call and it can take a long time to get through.
During business hours, you can schedule an automatic call back, but if you call within 2 hours after opening or 2 hours before close, Costco Travel disables the call back system.
It can often take 30-50 min to reach an agent during the day. Other times you might get through on the first ring. Once you reach an agent, most calls last 15-60 minutes long, depending on your needs. This is because Costco Travel agents must call cruise lines directly to make changes, so it’s no wonder the phone lines get backed up with long wait times.
As a result, the agent puts you on hold to call the cruise line. Costco Travel doesn’t have many agents, so other callers behind you have to wait for those long calls to end before they get through.